For all orders being placed from outside the continental United States:
The handling fee for all other orders outside of the U.S. is $3.95 for overseas orders and $8.95 for Canadian orders, regardless of the quantity ordered. Please note, additional duties and customs fees may apply. Unfortunately, our JayLab Pro Smart Ship service is only available to residents of US and Canada at this time.
All orders shipped to countries other than the United States and Canada will be processed and shipped within 1 to 2 business days. Orders are shipped to Canada via UPS and should arrive within 5-7 business days from the day it is shipped. All other international orders are shipped via USPS and should arrive within 12-14 business days from the day it is shipped. Should your order not arrive after 14 business days please check with your local post office to see if they are able to locate your shipment before contacting us. If your local post office is unable to locate the package we will contact the shipper and open up a claim to have them search for your shipment. This could take anywhere from 30 to 60 days and no guarantee is given that the shipment will be found. No refunds will be issued during the claim period.
Due to various Customs policies, we cannot guarantee delivery for any orders outside of the United States, especially for orders of more than a 90 day supply of a specific product. If the customs office in your country does not deliver the shipment or returns your order to us - either because you did not have permission to import such supplements or because such supplements are banned or are undeliverable at the address provided. This means we will not be able to reship your order, should it not arrive. A refund will be issued as follows: We will take the total amount of your order and subtract your shipping charge. We will also subtract any other outside charges we may have incurred during shipping, such as quarantine fees or warehousing fees, if applicable. Additionally, any duties and customs fees that may be due upon delivery are the responsibility of the customer. Each country has different laws and regulations regarding the purchase of products from other countries. You are responsible for making sure that buying nutritional supplements from the United States is allowed. Please accept our sincerest apologies for any inconvenience.